Privacy Policy

Last updated: July 24, 2026

Introduction

BK's Audio Video Systems Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Billing and shipping address
• Payment information (processed securely through Stripe)
• Service preferences and project details

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on site
• Referring website addresses

How We Use Your Information

We use the collected information to:

• Process your orders and provide services
• Respond to your inquiries and customer service requests
• Send you updates about your orders or services
• Improve our website and services
• Comply with legal obligations

Information Sharing

We only share your information in the following limited circumstances:

• Service Providers: Trusted partners who help us operate our business (Intuit / QuickBooks Online for invoicing and accounting, Resend for transactional email delivery, Vercel for website hosting, and MongoDB Atlas for secure data storage). These providers are bound by strict confidentiality agreements and can only use your data to provide services to us.
• Legal Requirements: When required by law, court order, or to protect our legal rights

We will never:

• Sell your personal information to data brokers or third parties
• Share your information for marketing purposes without your explicit consent
• Rent or trade your contact information

QuickBooks Online Integration (Intuit)

What We Access

Using Intuit's secure OAuth 2.0 authorization and only the QuickBooks Online Accounting scope (com.intuit.quickbooks.accounting), our application accesses the following data from our QuickBooks Online company:

• Invoices — invoice numbers, dates, amounts, balances, currency, and line-item summaries
• Customers — customer display name and email address
• Payments — payment records, used to keep invoice balances accurate
• Income accounts and company information — used to verify the connection and correctly categorize products

We write only one type of data back to QuickBooks: our own product catalog, added as non-inventory items so that invoices can reference them. We do not create, edit, or delete invoices, customers, or payments in QuickBooks — QuickBooks remains the system of record for all accounting data.

How We Use QuickBooks Data

• Display invoices, balances, and payment status in our secure admin dashboard and customer portal
• Keep our records synchronized with QuickBooks through Intuit webhooks and periodic checks
• Send a one-time email requesting a Google review after an invoice is marked paid

How We Store and Protect QuickBooks Data

• QuickBooks connection credentials (OAuth access and refresh tokens) are encrypted at rest using AES-256-GCM encryption and are never exposed to your browser.
• Mirrored invoice and customer records are stored in our secured database and are accessible only to authorized administrators and, within the customer portal, to the customer to whom the records belong.
• We never sell, rent, trade, or share QuickBooks data with third parties for their own purposes.

Disconnecting and Deleting Your Data

The QuickBooks connection can be disconnected at any time from the Connected apps (Apps) section of the Intuit account, or by contacting us using the details below. When the connection is removed, we stop accessing QuickBooks and revoke the stored access credentials. To request deletion of the QuickBooks-derived data we have stored, contact us at info@bksaudiovideo.com and we will delete it, except where we are required to retain certain records to comply with legal or tax obligations.

Our access to and use of information received through the Intuit APIs adheres to the Intuit Privacy Statement.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Your Rights (GDPR & CCPA)

Depending on your location, you have the following rights regarding your personal information:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal information
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent
• Right to Opt-Out: Opt-out of marketing communications and data sales (we do not sell personal data)

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings or our cookie consent banner.

For detailed information about the cookies we use and your choices, please see our Cookie Policy.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Customer Data: 7 years after last transaction (for tax and legal purposes)
• Marketing Data: Until you opt-out or request deletion
• Website Analytics: 26 months (Google Analytics default)

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page.

Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or have a privacy complaint, please contact us: